We want you to be completely delighted with what you buy from Goodwool. If you're not happy with your order for any reason, we have a clear and fair manner for you to send it back and receive your money back. Please read the policy below to find out how to start a return, what items you can return, and how refunds work.

1. Time to Come Back

• You have seven days from the day you get your order to ask for a return.
• We can't accept requests that come in after this time.

2. How to Begin a Return

To begin a return, please do the following:

• Contact Us: Please send an email to support@goodwool.store with your order number, the reason for your return, and any images that indicate the item is broken or wrong.
• If your return is eligible, we will provide you a Return Merchandise Authorization (RMA) number and explicit instructions on how to send it back.
• Prepare the Package: You have to send things back in the same condition they were in when you got them, with all of their original packing, tags, and attachments. Please clearly write your RMA number in large letters on the outside of the box.
• Sending Back Your Item: Send your package to the address that our customer service team offers you. If the items arrive broken, damaged, or incorrect, we will cover the cost of return shipping. The buyer has to pay for return shipping for other reasons.

3. Getting a Refund

If you meet the following conditions, we will give you your money back:

• Please send us a picture of any broken or not working items within seven days. If you look at it and it's not what you ordered, we'll either refund your money back or send you a new one for free.
• Please let us know within seven days if you obtain the wrong item. We'll send you the appropriate item and a prepaid shipping label once we receive the wrong one.
• If your package hasn't arrived by the scheduled time, please contact us. We will look into the issue and either mail the order again or offer you your money back.
• Cancellations: If your order hasn't arrived yet, we can cancel it and provide you a full refund. If your order has already been delivered, please follow the instructions to return it.

4. Rules for Returns

To receive a refund, returned items must meet the following requirements:

• Items must not have been used or washed or have any stains, odors, or damage.
• The original bags, labels, and packing must all be in excellent order.
• If items don't meet these conditions, they may be turned away or only receive half of their money refunded.

5. Time it takes to process refunds

• The refund goes to the same payment method that was used at checkout.
• We will finish your refund within seven business days after having the item returned and checking it out.
• We'll email you to let you know when your refund is finished.

6. Things that can't be sent back

Some items may be marked as final sale or non-returnable, like

• Things acquired during clearance sales (if it was made clear).
• Items sent back after the return deadline.
• Items that exhibit signs of use, washing, or play are not acceptable.

7. Changes to this Policy

Goodwool can amend or add to our Return & Refund Policy at any moment. Any changes will be reported on this page with a new date when they go into effect.

8. How to Get in Touch

If you have any questions concerning our Return and Refund Policy, please remain in contact with us.

Write an email to support@goodwool.store.