At Goodwool, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and fair return and refund process. Please read the policy below for details on how to initiate a return, what qualifies for a return, and how refunds are processed.

1. Return Window

• All return requests must be made within 7 days of receiving your order.
• We cannot accept return requests submitted after this period.

2. How to Initiate a Return

To begin a return, please follow these steps:

• Contact Us: Email us at support@goodwool.store with your order number, reason for return, and any relevant photos (for defective or incorrect items).
• Return Authorization: If your return is eligible, we will issue a Return Merchandise Authorization (RMA) number and provide detailed return instructions.
• Prepare the Package: Items must be returned in original condition with all original packaging, tags, and accessories included. Clearly mark your RMA number on the outside of the package.
• Shipping Your Return: Send your package to the address provided by our support team. For returns due to defective, damaged, or incorrect items, we will cover the return shipping costs. For other reasons, the customer is responsible for return shipping fees.

3. Refund Eligibility

We offer refunds under the following circumstances:

• Defective or Damaged Items: Contact us within 7 days with photo evidence. Upon inspection, we will either refund your full purchase or send a replacement at no extra cost.
• Incorrect Item Received: If you receive the wrong item, let us know within 7 days. We will provide a prepaid shipping label and ship the correct item after receiving the incorrect one.
• Non-Delivery: If your package has not arrived after the estimated delivery window, please contact us. We will investigate the issue and either reship the order or issue a refund.
• Order Cancellations: If your order has not yet shipped, we can cancel it and issue a full refund. If your order has already shipped, please follow the return process after receiving the item.

4. Return Conditions

To be eligible for a refund, returned items must meet the following conditions:

• Items must be unused, unwashed, and free from any odors, stains, or damage.
• All original labels, bags, and packaging must be intact.
• Items not meeting these conditions may be rejected or subject to a partial refund.

5. Refund Processing Time

• Refunds are issued to the original payment method used at checkout.
• Once we receive and inspect the returned item, your refund will be processed within 7 business days.
• We will notify you by email once your refund has been completed.

6. Non-Returnable Items

Certain items may be marked as final sale or non-returnable, including:

• Items purchased during clearance sales (if clearly stated).
• Items returned after the allowed return period.
• Items showing signs of use, washing, or tampering.

7. Changes to This Policy

Goodwool reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

8. Contact Information

If you have any questions about our Return & Refund Policy, please contact us:

Email: support@goodwool.store