At Goodwool, we prioritize ensuring your payment experience is both secure and user-friendly. Please read our payment policy to find out what kinds of payments we accept and how we handle them.

1. Ways to Pay

Here are the kinds of payment we take:

• You can safely use Stripe with the following credit cards: Stripe, MasterCard, Visa, American Express (AMEX), Discover, and JCB.
• PayPal: You can also pay safely with PayPal Guest Checkout or your PayPal account.
• Checks: You can pay with a check from your account or from your business. We will fill your order as soon as the check clears. Allow 5 to 7 business days for the check to clear.
• Money Orders: Provide Goodwool your money order. We will verify your order and process it as soon as we receive it.

It's vitally important that all transactions are in U.S. Dollars (USD). Your bank might charge you more to change money or handle orders from other countries.

2. Safely handling payments

Your safety is our top priority. Stripe is an encrypted payment gateway that is PCI-compliant and handles all credit card payments. We don't save your credit card information on our servers.

3. Confirmation of Order

After we have your payment and process it:

• You will get an email with the details of your order and a receipt as verification.
• Once your check or money order has cleared, your order will be confirmed.

Please check your spam or junk mail folder or contact us directly if you don't get a confirmation within 24 hours.

4. Fixing problems with payments

If you can't pay:

• Please ensure that the billing information you provide matches what is on your card or PayPal account.
• Pay in a different way
• Get in touch with your payment provider to make sure

Please get in touch with our support team if the difficulties don't go away.

5. How to get in touch

Email: support@goodwool.store
Customer Help Monday through Saturday from 8:00 AM to 5:00 PM (GMT-06:00) Chicago is in the Central Standard Time zone.

We can change this Payment Policy at any time without letting you know. Please monitor this webpage for the latest news.

Thanks for buying something from Goodwool.