Making sure that your payment procedure is safe, simple, and easy to use is our number one goal at Goodwool. For now, we only take PayPal payments to keep your transaction safe.

1. How to Pay One option to pay us is with PayPal.

You can pay in one of these ways:

• PayPal account: You can use your PayPal balance or a bank account that is linked to your PayPal account to pay.
• PayPal Guest Checkout: You can still pay safely using a credit or debit card (Visa, MasterCard, American Express, Discover) even if you don't have a PayPal account.
• Transactions are all done in U.S. dollars (USD). If you use a different currency to pay, your bank or PayPal may charge you a fee to change the money.

2. How safe payments are Your safety is our top priority.

When you use PayPal, your money information is transmitted to PayPal's safe servers. We don't save your credit card numbers or other financial information on our servers at Goodwool.

3. After you pay, you'll get an order confirmation

• You will get an email that validates your order and has all the information, including a receipt.
• If you don't get a confirmation email within 24 hours, please check your spam or junk mail folder or contact us straight away.

4. Fixing difficulties with payments If your transaction is not approved or doesn't go through:

• Check to see if your PayPal account has enough money or is linked to a real payment source.
• Make sure that the billing address you supply is the same as the one your payment processor has on file.
• If the problem doesn't go away, please call PayPal Customer Support.

5. Contact us

If you have any questions or problems with our Payment Policy, please contact us.

• Email: support@goodwool.store
• Address: 1807 Ross Ave, Dallas, TX 75201, USA.
• Customers Hours: 8:00 AM to 5:00 PM (GMT-06:00) Central Standard Time (Chicago), Monday through Friday. Closed on Saturdays and Sundays.