At Goodwool, we need you to be absolutely happy together along with your purchase. If for any purpose you aren't happy, we provide a trustworthy go-back-and-refund technique. Please examine our coverage underneath to recognize the way to provoke a go-back, what qualifies for a go-back, and the refund technique for exceptional situations.

1. Eligibility for Returns

You can also additionally return gadgets within 7 days of receiving your order. To be eligible for a go-back, the following situations should be met:

• Items should be unworn, unwashed, and in their unique circumstance with all tags attached.
  
• Proof of purchase (receipt or order affirmation) should be included.
  

2. How to Initiate a Return

To begin a go-back, please observe those steps:

• Contact Us: Email our customer support crew at support@goodwool.store together along with your order variety and the purpose of your go-back.
  
• Return Authorization: We will offer you a Return Merchandise Authorization (RMA) variety and, in addition, commands on the way to go back to your object.
  
• Prepare Your Package: Securely bundle the object in its unique packaging, include your evidence of purchase, and without a doubt write the RMA variety on the bundle.
  
• Ship Your Return: Send the bundle to the deal with the aid of our customer support crew. You are liable for the go-back transport prices except when the go-back is because of our error.
  

3. Refund Process

Refunds might be processed once we obtain and look at the lower back object. Depending on the purpose for the go-back, the refund technique will vary:

• Defective or Damaged Items: If you obtain an object that is faulty or damaged, please contact us within 7 days of shipping. We will offer a pay-as-you-go go-back transport label, and as soon as we obtain the lower back object, we are able to trouble a complete refund or ship a substitute at your request.
  
• Wrong Item Received: If you obtain the incorrect object, please contact us within 7 days of shipping. We will offer a pay-as-you-go go-back transport label for the wrong object and could deliver an appropriate object at no extra charge.
  
• Items Not Received: If your order has now no longer arrived in the predicted shipping time, please reach out to us at support@goodwool.store. We will inspect the problem and offer a solution, which can also additionally consist of reshipping the object or issuing a refund.
  
• Order Cancellation: If you desire to cancel your order, please contact us as quickly as possible. If your order has not yet shipped, we are able to process the cancellation and issue a complete refund. If the order has already shipped, please observe the go-back technique mentioned above.
  

4. Refund Timeline

Once your go-back is processed, refunds might be issued to the unique charge technique within 5-10 business days. You will obtain an affirmation e-mail as soon as the refund has been processed.

5. Window Return

Return Conditions:

• The gown must be returned in unused condition, with no signs of washing, cleaning, or odor.
• The product must be intact with all original labels, bags, and packaging.
• Shipping costs during the return process will be borne by the customer unless the product is defective due to the manufacturer.

6. Changes to Return & Refund

We reserve the right to alter this Return & Refund Policy at any time. Any adjustments might be mediated in this web page with an up-to-date powerful date.

Thank you for shopping with Goodwool! We appreciate your business and are here to ensure your experience is smooth and satisfactory. If you have any questions or concerns, please don’t hesitate to contact us at support@goodwool.store.